There are generally two reasons for this. First, due to shipping restrictions, we are unable to send certain types of products, so they are not listed. Second, our store only sells official products available in mainland China. If you are inquiring about products that are only sold in other countries, we do not have them available.

For products from previous seasons, please email us, and we will try our best to procure them based on your request.
For the latest season’s products, we generally restock within 1-2 months. Please keep an eye on the website for updates on In Stock items.

If you placed an order for in-stock items, please contact us via email within 24 hours of placing the order and provide the following information:[Order Number] [Name] [Correct Shipping Address] [Phone Number] [Email]

Don’t worry about ordering pre-order items and non-pre-order items at the same time affecting your shipment. As long as the price of the non-pre-order items you bought is more than 30 USD, we will package and ship them separately for you.

We have noticed that some users are concerned about the collection time being too long and worry about exceeding the refund period. You can rest assured that PayPal offers a refund period of 180 days, and for pre-order items, the waiting time is usually not as long, except for collectible figurines. Before we ship your order, you can contact us at any time for a refund. As a fellow gamer myself, I would be happy to keep any undelivered items as part of my own collection.

Delivery time = processing time + stock arrival time + shipping time

Stock arrival time is the main waiting period. This includes official merchandise pre-orders, which typically take around 90 days for delivery.

Once all your ordered products have arrived at our warehouse, they will be shipped together. You will receive an email notification once the shipment is dispatched. The estimated delivery time from the warehouse to your location is approximately 5 to 15 days.
Asia: 5-10 days
Europe:10-15 days
North America: 5-15 days
South America: 12-20 days
Oceania: 7-15 days