FAQs
If you have any questions, feel free to contact us directly. support@r1999.shop
Below is a breakdown of how tariff fees apply to your purchase:
- Current Tariff Fee Structure
- An 8% flat tariff fee is automatically added to all orders shipping to the U.S.
- This fee is not included in the listed product prices and appears only during checkout.
- Tariff Calculation & Payment Timing
- The tariff amount is calculated based on the rate at the time you place your order.
- We cannot guarantee future tariff rates (e.g., if the 8% rate increases).
- Protection Against Future Rate Increases
- You only pay the tariff fee calculated during checkout, even if rates rise afterward.
- No hidden charges: If tariffs increase after your purchase, we will cover the difference. You will never be asked to pay extra.
All our prices are USD prices and the currency used is US Dollars. However we support Visa, MasterCard credit card payments and Paypal payments, the currency will be converted automatically.
There are generally two reasons for this. First, certain products are not listed due to shipping restrictions. Second, we do not offer items that are part of exclusive collaborations or limited releases.
If you have a specific item in mind, we can assist with personal purchasing. Please contact us via email for more information.ntent.
If you placed an order for in-stock items, please contact us via email within 24 hours of placing the order and provide the following information:
[Order Number]
[Name]
[Correct Shipping Address]
[Phone Number]
[Email]
Don’t worry about ordering pre-order items and non-pre-order items at the same time affecting your shipment. As long as the price of the non-pre-order items you bought is more than 30 USD, we will package and ship them separately for you.
We have noticed that some users are concerned about the collection time being too long and worry about exceeding the refund period. You can rest assured that PayPal offers a refund period of 180 days, and for pre-order items, the waiting time is usually not as long, except for collectible figurines. Before we ship your order, you can contact us at any time for a refund. As a fellow gamer myself, I would be happy to keep any undelivered items as part of my own collection.
Delivery time = processing time + stock arrival time + shipping time
Stock arrival time is the main waiting period. This includes official merchandise pre-orders, which typically take around 90 days for delivery.
Once all your ordered products have arrived at our warehouse, they will be shipped together. You will receive an email notification once the shipment is dispatched. The estimated delivery time from the warehouse to your location is approximately 5 to 15 days.
Asia: 5-10 days
Europe:10-15 days
North America: 5-15 days
South America: 12-20 days
Oceania: 7-15 days
Verified ownerI preordered this, as well as another item a few months ago. I’d like to say that everything about ordering these items was wonderful, and I already have a second order of three more items paid for! During this purchase, the customer service was amazing. I had incredibly kind individuals helping with all of my queries, and the environment felt very welcoming. Even when creating the order, I was reached out to when I was struggling with a card.
The shipping process also went smoothly, and the order arrived quickly. As soon as the items went off pre-order and were restocked, my purchase was shipped. When the items arrived, both were in pristine condition! There were no scratches or damage to either item, and discrepancies in the quality. Everything looked amazing, and I was very excited when I saw my package arrive.
To conclude, if you’re thinking about purchasing this item, or any item from this shop, I would 100% do it! I have always been a bit skeptical about online purchasing, but this shop is incredible and very legitimate. In fact, I’ve already ordered 3 more items, and I’ve recommended this shop to a friend of mine! I loved making this purchase, and I will be looking to this store if I am eyeing anymore merch in the future!
Verified ownerVERY GOOD, arrived safe and well, no damage to the packaging.
Verified ownerAs usual, I have absolutely nothing to complain about and was overjoyed when the products were once again shipped in the small black R1999 box, which has so much charm. I’ll split my review into two parts here to do justice to both products:
I mainly ordered the acrylic standee because of its design. I found the idea with Buska so cute that I just had to have it. As expected, the product arrived without any damage, although I did have to fiddle a bit with the pieces, since due to the way it was made, Corvus couldn’t be pushed as far down into the base as the other two elements. Nevertheless, the standee stands securely and without wobbling.
As always, I’m very grateful for the fast shipping after release and will definitely order again when the opportunity arises.
Verified ownerAs usual, I have absolutely nothing to complain about and was overjoyed when the products were once again shipped in the small black R1999 box, which has so much charm. I’ll split my review into two parts here to do justice to both products:
As for the keychain plushies I purchased, there’s honestly not much to say. Both Corvus and Rubuska are incredibly cute, well-made, and definitely worth the money.
As always, I’m very grateful for the fast shipping after release and will definitely order again when the opportunity arises.
Verified ownerIt was worth the wait. Every detail of the packaging was designed in the Laplace theme. Unboxing it was like receiving a Christmas present.
The headphones themselves are awesome; this is my first time using non-in-ear headphones. I knew the bass quality would be the opposite of regular headphones. These headphones are comfortable to use when you need to interact with others.
