Don’t worry about ordering pre-order items and non-pre-order items at the same time affecting your shipment. As long as the price of the non-pre-order items you bought is more than 30 USD, we will package and ship them separately for you.

The lengthy delivery period is mainly due to the exclusivity and rarity of some of the products we offer. For instance, for high-demand items, such as the Martilda Plush, we sometimes have to source and purchase them at a higher price from collectors when our initial stock runs out. The process of finding and buying these exclusive items can take a significant amount of time, which consequently extends our delivery period. However, for items that we have in stock, we usually ship within 3-7 days.

We have noticed that some users are concerned about the collection time being too long and worry about exceeding the refund period. You can rest assured that PayPal offers a refund period of 180 days, and for pre-order items, the waiting time is usually not as long, except for collectible figurines. Before we ship your order, you can contact us at any time for a refund. As a fellow gamer myself, I would be happy to keep any undelivered items as part of my own collection.

Please note that pre-ordering for some of the official Reverse 1999 merchandise is no longer available on the official Reverse 1999 website. However, we provide a collection service for official merchandise that can be shipped within 30 days. This means that you no longer have to wait for a lengthy three-month period for the official production and shipment of your desired items. We can gather the merchandise you like from select official offline stores and warehouse inventory and ship it to you as soon as the items are ready.
We assure you that we strive to provide unopened official merchandise, with the protective seal intact.
If your order includes both collectible items and official pre-order merchandise, in cases where the official pre-order merchandise has a longer waiting time, we will ship the collectible items to you in advance.