FAQs
If you have any questions, feel free to contact us directly. support@r1999.shop
Below is a breakdown of how tariff fees apply to your purchase:
- Current Tariff Fee Structure
- An 8% flat tariff fee is automatically added to all orders shipping to the U.S.
- This fee is not included in the listed product prices and appears only during checkout.
- Tariff Calculation & Payment Timing
- The tariff amount is calculated based on the rate at the time you place your order.
- We cannot guarantee future tariff rates (e.g., if the 8% rate increases).
- Protection Against Future Rate Increases
- You only pay the tariff fee calculated during checkout, even if rates rise afterward.
- No hidden charges: If tariffs increase after your purchase, we will cover the difference. You will never be asked to pay extra.
All our prices are USD prices and the currency used is US Dollars. However we support Visa, MasterCard credit card payments and Paypal payments, the currency will be converted automatically.
There are generally two reasons for this. First, certain products are not listed due to shipping restrictions. Second, we do not offer items that are part of exclusive collaborations or limited releases.
If you have a specific item in mind, we can assist with personal purchasing. Please contact us via email for more information.ntent.
If you placed an order for in-stock items, please contact us via email within 24 hours of placing the order and provide the following information:
[Order Number]
[Name]
[Correct Shipping Address]
[Phone Number]
[Email]
Don’t worry about ordering pre-order items and non-pre-order items at the same time affecting your shipment. As long as the price of the non-pre-order items you bought is more than 30 USD, we will package and ship them separately for you.
We have noticed that some users are concerned about the collection time being too long and worry about exceeding the refund period. You can rest assured that PayPal offers a refund period of 180 days, and for pre-order items, the waiting time is usually not as long, except for collectible figurines. Before we ship your order, you can contact us at any time for a refund. As a fellow gamer myself, I would be happy to keep any undelivered items as part of my own collection.
Delivery time = processing time + stock arrival time + shipping time
Stock arrival time is the main waiting period. This includes official merchandise pre-orders, which typically take around 90 days for delivery.
Once all your ordered products have arrived at our warehouse, they will be shipped together. You will receive an email notification once the shipment is dispatched. The estimated delivery time from the warehouse to your location is approximately 5 to 15 days.
Asia: 5-10 days
Europe:10-15 days
North America: 5-15 days
South America: 12-20 days
Oceania: 7-15 days
Verified ownerExtreme soft, not very squishy. Came with Regulus themed drawstring bag
Note: I would’ve added my unpacking video but it seems the file size is too large for the website.
I was very worried that the cards would come super damaged based on the back and forth messaging I had with the support team, but I was surprised there was only minor damage to them. The packaging itself was fine. The outside was a Poly Mailer, followed by a Bubble Envelope, followed by actual bubble wrap, followed by cardboard taped fairly tightly sandwiching two Reverse1999 Postcards (free of charge) holding all the cards in-between them. The problem was with the actual cards themselves. The way the SP card was kept was likely what ended up damaging the card. The SP Card came in a perfect fit clear sleeve inside of a plastic hinged case. All other cards come in plastic wrappers and are vacuum sealed (tight, but not too tight) to prevent movement inside of the wrapper. They unfortunately didn’t include an AR Card for all the SE cards, but the AR cards themselves are all the same so one works for all of them.
The SE cards actually held up rather well. As far as I could see no damage was done to them. The SP Card on the other hand came damaged. You can see in the picture the bottom right corner that it was likely damaged with movement inside of the plastic case. A Penny Sleeve & Card Saver would’ve kept the card in perfect condition during shipment.
Overall I would say that if you are aiming to resell these cards then I wouldn’t bother purchasing. I bought them to keep and admire myself so although I am bummed out by the damage to the cards, they aren’t so severe that they’re noticeable.
If I could give half a star I would give 3.5/5. Bonus points for the actual packaging of the cards because it was kept very airtight, waterproof, humidity proof, sunlight proof, and holding everything firmly together.
-1 star for the minor damage to the SP card.
-1 star for not including an AR card for every SE card.
Verified ownerI bought this for my girlfriend’s birthday cause she loves the game and Vertin, and she absolutely loved it. Thanks to the customer service for being super fast and responding when I needed to change the address. I’d definitely repurchased something else.
Verified ownerAt first I was a bit skeptical but I saw the owner’s reply to a thread on reddit, and after seeing several posts/reviews confirming the legitimacy of the store, I tried for myself.
I ordered the artbook set, and it arrived 2 weeks and a half from my order date, which to me is pretty fast as I initially thought it would take 3 weeks or a month. The merch came in the box that looks like from the official Reverse store I assume (the black box with the official logo). The package was wrapped very carefully with lots of bubble wraps.
Overall I’m very satisfied with the order. I’ll order again when there’re goods that aren’t available in the global store.
Verified ownerThe bag is really in a good shape , quality and condition and i really like it alot although
i wish they got shamane’s skintone correct as the way they did with his button 🙁
I won’t lie, i felt very disappointed and sad when i saw his skin more paler like it’s almost the same color as the bag, i really hope and wish this problem gets resolved soon!
Verified ownerI got vila’s !! IT’S SO PRETTY arrived safe and sound i will use it tomorrow for college