FAQs
If you have any questions, feel free to contact us directly. support@r1999.shop
Below is a breakdown of how tariff fees apply to your purchase:
- Current Tariff Fee Structure
- An 8% flat tariff fee is automatically added to all orders shipping to the U.S.
- This fee is not included in the listed product prices and appears only during checkout.
- Tariff Calculation & Payment Timing
- The tariff amount is calculated based on the rate at the time you place your order.
- We cannot guarantee future tariff rates (e.g., if the 8% rate increases).
- Protection Against Future Rate Increases
- You only pay the tariff fee calculated during checkout, even if rates rise afterward.
- No hidden charges: If tariffs increase after your purchase, we will cover the difference. You will never be asked to pay extra.
All our prices are USD prices and the currency used is US Dollars. However we support Visa, MasterCard credit card payments and Paypal payments, the currency will be converted automatically.
There are generally two reasons for this. First, certain products are not listed due to shipping restrictions. Second, we do not offer items that are part of exclusive collaborations or limited releases.
If you have a specific item in mind, we can assist with personal purchasing. Please contact us via email for more information.ntent.
If you placed an order for in-stock items, please contact us via email within 24 hours of placing the order and provide the following information:
[Order Number]
[Name]
[Correct Shipping Address]
[Phone Number]
[Email]
Don’t worry about ordering pre-order items and non-pre-order items at the same time affecting your shipment. As long as the price of the non-pre-order items you bought is more than 30 USD, we will package and ship them separately for you.
We have noticed that some users are concerned about the collection time being too long and worry about exceeding the refund period. You can rest assured that PayPal offers a refund period of 180 days, and for pre-order items, the waiting time is usually not as long, except for collectible figurines. Before we ship your order, you can contact us at any time for a refund. As a fellow gamer myself, I would be happy to keep any undelivered items as part of my own collection.
Delivery time = processing time + stock arrival time + shipping time
Stock arrival time is the main waiting period. This includes official merchandise pre-orders, which typically take around 90 days for delivery.
Once all your ordered products have arrived at our warehouse, they will be shipped together. You will receive an email notification once the shipment is dispatched. The estimated delivery time from the warehouse to your location is approximately 5 to 15 days.
Asia: 5-10 days
Europe:10-15 days
North America: 5-15 days
South America: 12-20 days
Oceania: 7-15 days
I’ve been waiting to buy it as a present however it’s currently out of stock and unavailable. I am so disappointed.
Verified ownerMy order just arrived and I just want to say thank you so much! It was so well packaged and protected to the point I couldn’t even open it lol. Even the scissor didn’t help much so I do reccomended using a tape that is visible to the eye so its easier to remove it. Other than that very good packaged and it game doubled bubble wrapped <3
The products were all in a good condition. I accidentally got 2 of the same CG postcard. Idk if im supposed to get an extra but I am not complaining.
I'll be making a video on all of the products that has arrived on TikTok 😛 (chairirir_)
Verified ownerMy order just arrived and I just want to say thank you so much! It was so well packaged and protected to the point I couldn’t even open it lol. Even the scissor didn’t help much so I do reccomended using a tape that is visible to the eye so its easier to remove it. Other than that very good packaged and it game doubled bubble wrapped <3
The products were all in a good condition except for the little extra CG art with J and Paulina had a little scratch on it but it isn't from the protractor rather from the manufacturer.
I'll be making a video on all of the products that has arrived on TikTok 😛 (chairirir_)
Verified ownerAfter much consideration and a previous contact with the store owner, I decided to give the shop a chance – and I was NOT disappointed! Shipping was very fast after placing the order. Although the delivery took a bit of time due to some sleepy couriers, the wait was absolutely worth it. My products arrived perfectly protected, and I even received a few extra goodies, for which I’m incredibly grateful. I will definitely be ordering more from this shop. Looking forward to place some more orders in the future.
Verified ownerReceived my order only 2 weeks after ordering it (and not 6 months like one of the official seller) and it arrived wrapped with a lot of bubble wrap.
The quality of the products is really good and I’m quite satisfied !
I will be ordering here again in the future 👍
Verified ownerExtreme soft, not very squishy. Came with Regulus themed drawstring bag
