FAQs
If you have any questions, feel free to contact us directly. support@r1999.shop
Below is a breakdown of how tariff fees apply to your purchase:
- ​​Current Tariff Fee Structure​​
- An ​​8% flat tariff fee​​ is automatically added to all orders shipping to the U.S.
- This fee ​​is not included in the listed product prices​​ and appears ​​only during checkout​​.
- Tariff Calculation & Payment Timing​​
- The tariff amount is calculated ​​based on the rate at the time you place your order​​.
- We cannot guarantee future tariff rates (e.g., if the 8% rate increases).
- ​​Protection Against Future Rate Increases​​
- You ​​only pay the tariff fee calculated during checkout​​, even if rates rise afterward.
- ​​No hidden charges​​: If tariffs increase after your purchase, we will cover the difference. You will ​​never be asked to pay extra​​.
All our prices are USD prices and the currency used is US Dollars. However we support Visa, MasterCard credit card payments and Paypal payments, the currency will be converted automatically.
There are generally two reasons for this. First, certain products are not listed due to shipping restrictions. Second, we do not offer items that are part of exclusive collaborations or limited releases.
If you have a specific item in mind, we can assist with personal purchasing. Please contact us via email for more information.ntent.
If you placed an order for in-stock items, please contact us via email within 24 hours of placing the order and provide the following information:
[Order Number]
[Name]
[Correct Shipping Address]
[Phone Number]
[Email]
Don’t worry about ordering pre-order items and non-pre-order items at the same time affecting your shipment. As long as the price of the non-pre-order items you bought is more than 30 USD, we will package and ship them separately for you.
We have noticed that some users are concerned about the collection time being too long and worry about exceeding the refund period. You can rest assured that PayPal offers a refund period of 180 days, and for pre-order items, the waiting time is usually not as long, except for collectible figurines. Before we ship your order, you can contact us at any time for a refund. As a fellow gamer myself, I would be happy to keep any undelivered items as part of my own collection.
Delivery time = processing time + stock arrival time + shipping time
Stock arrival time is the main waiting period. This includes official merchandise pre-orders, which typically take around 90 days for delivery.
Once all your ordered products have arrived at our warehouse, they will be shipped together. You will receive an email notification once the shipment is dispatched. The estimated delivery time from the warehouse to your location is approximately 5 to 15 days.
Asia: 5-10 days
Europe:10-15 days
North America: 5-15 days
South America: 12-20 days
Oceania: 7-15 days
Verified ownerI ordered the badges for Liang Yue and some other stuff like the Barcarola button and Mercuria bag charm to start with as I always wanted to get Reverse 1999 merch from this shop, but wanted to test to see if they are legit. I can say with 100% confidence that this shop is super legit! Shipped out the items within 7 days as they said and it took about two weeks to arrive (U.S resident) , and everything was packaged very well with tons of bubble wrap & all of the products have no damage or any issues- I am so happy with all that stuff I got, I will definitely come back again to purchase more merch from here! <3
Verified ownerLovely display for my desk, happy that it arrived quickly and it’s official!, I thank the seller for this store as it is so hard to find official merch as well as a place that doesn’t charge alot for delivery, Will definitely use this store for more merch in the future!
Thank you 😊
Verified ownerBrilliant, Delivery literally took no less than a week which is awesome and the acrylic looks beautiful.
Verified ownerNice quality and semi holographic cards with film strip effect. Was surprised to get a full set of LR cards for the price!
Verified ownerGreat quality, came in great condition, beautiful standee.
Verified ownerDecided to order the gift box before it got sold out and wow! Everything was so high quality and even the plastic thing that was hold the merch was high quality too!
Everything was protected and the packaging itself was also protected with layers of plastic wraps!
