FAQs
If you have any questions, feel free to contact us directly. support@r1999.shop
Below is a breakdown of how tariff fees apply to your purchase:
- Current Tariff Fee Structure
- An 8% flat tariff fee is automatically added to all orders shipping to the U.S.
- This fee is not included in the listed product prices and appears only during checkout.
- Tariff Calculation & Payment Timing
- The tariff amount is calculated based on the rate at the time you place your order.
- We cannot guarantee future tariff rates (e.g., if the 8% rate increases).
- Protection Against Future Rate Increases
- You only pay the tariff fee calculated during checkout, even if rates rise afterward.
- No hidden charges: If tariffs increase after your purchase, we will cover the difference. You will never be asked to pay extra.
All our prices are USD prices and the currency used is US Dollars. However we support Visa, MasterCard credit card payments and Paypal payments, the currency will be converted automatically.
There are generally two reasons for this. First, certain products are not listed due to shipping restrictions. Second, we do not offer items that are part of exclusive collaborations or limited releases.
If you have a specific item in mind, we can assist with personal purchasing. Please contact us via email for more information.ntent.
If you placed an order for in-stock items, please contact us via email within 24 hours of placing the order and provide the following information:
[Order Number]
[Name]
[Correct Shipping Address]
[Phone Number]
[Email]
Don’t worry about ordering pre-order items and non-pre-order items at the same time affecting your shipment. As long as the price of the non-pre-order items you bought is more than 30 USD, we will package and ship them separately for you.
We have noticed that some users are concerned about the collection time being too long and worry about exceeding the refund period. You can rest assured that PayPal offers a refund period of 180 days, and for pre-order items, the waiting time is usually not as long, except for collectible figurines. Before we ship your order, you can contact us at any time for a refund. As a fellow gamer myself, I would be happy to keep any undelivered items as part of my own collection.
Delivery time = processing time + stock arrival time + shipping time
Stock arrival time is the main waiting period. This includes official merchandise pre-orders, which typically take around 90 days for delivery.
Once all your ordered products have arrived at our warehouse, they will be shipped together. You will receive an email notification once the shipment is dispatched. The estimated delivery time from the warehouse to your location is approximately 5 to 15 days.
Asia: 5-10 days
Europe:10-15 days
North America: 5-15 days
South America: 12-20 days
Oceania: 7-15 days
Verified ownerProduct came exactly as advertized and in perfect shape. Entirely worth the price, I trust this shop in full.
Verified ownerOrdered a bunch of them and didint notice anything off about them, they all were in perfect condition, no cards bent or edges damaged. Beautifull and shiny, love it. Some cards were packaged up in plastic separetely, some in groups. The ones in groups also had their own plastic pocket things, so everythings safe and secure. Added a picture of three cards as an example (the middle one was packaged separately so after taking it out of the initial plastic package, theres no more protecting plastic pocket thingie).
Verified ownerReceived it today, it was safely packaged, the badge and the card are in perfect condition, although the backing card is bent at one edge which is a bit unfortunate, but its not that important for me. Overall really happy with the product.
Verified ownerOrdered this fairly recently and just had it opened. Overall this is an excellent product and the quality for this item is outstanding! The perfume itself is in a frankly beautiful bottle and honestly smells quite nice. The small touches on the little plastic box it’s housed in are also wonderful to see with the misted condensation effect.
Unfortunately the external box for the actual display of this item has a quite clear dent in the top left of it that appears to be damage from improper handling during packing. Internally the door labelled ‘4’ also refuses to close once opened so displaying this fully with the box open always leaves it just hanging. On top of this the right door of the area containing the perfume does not shut properly either. While the left door appears to be magnetised to some degree to force it to stay shut the right just hangs open, again making display quite difficult.
Overall it is just a shame what I’ve ordered is suffering from a mix of defects and potential handling damage pre-transit.
great it looks sooooo pretty in my room
Verified ownerIt came really well. I got the Ulrich gift box and everything was inside the box, well organized and customer service was really wonderful (=^ェ^=).
Also p.s. Regulus speaks in English for the earbuds alerts in case anyone is questioning that.
