FAQs
If you have any questions, feel free to contact us directly. support@r1999.shop
Below is a breakdown of how tariff fees apply to your purchase:
- Current Tariff Fee Structure
- An 8% flat tariff fee is automatically added to all orders shipping to the U.S.
- This fee is not included in the listed product prices and appears only during checkout.
- Tariff Calculation & Payment Timing
- The tariff amount is calculated based on the rate at the time you place your order.
- We cannot guarantee future tariff rates (e.g., if the 8% rate increases).
- Protection Against Future Rate Increases
- You only pay the tariff fee calculated during checkout, even if rates rise afterward.
- No hidden charges: If tariffs increase after your purchase, we will cover the difference. You will never be asked to pay extra.
All our prices are USD prices and the currency used is US Dollars. However we support Visa, MasterCard credit card payments and Paypal payments, the currency will be converted automatically.
There are generally two reasons for this. First, certain products are not listed due to shipping restrictions. Second, we do not offer items that are part of exclusive collaborations or limited releases.
If you have a specific item in mind, we can assist with personal purchasing. Please contact us via email for more information.ntent.
If you placed an order for in-stock items, please contact us via email within 24 hours of placing the order and provide the following information:
[Order Number]
[Name]
[Correct Shipping Address]
[Phone Number]
[Email]
Don’t worry about ordering pre-order items and non-pre-order items at the same time affecting your shipment. As long as the price of the non-pre-order items you bought is more than 30 USD, we will package and ship them separately for you.
We have noticed that some users are concerned about the collection time being too long and worry about exceeding the refund period. You can rest assured that PayPal offers a refund period of 180 days, and for pre-order items, the waiting time is usually not as long, except for collectible figurines. Before we ship your order, you can contact us at any time for a refund. As a fellow gamer myself, I would be happy to keep any undelivered items as part of my own collection.
Delivery time = processing time + stock arrival time + shipping time
Stock arrival time is the main waiting period. This includes official merchandise pre-orders, which typically take around 90 days for delivery.
Once all your ordered products have arrived at our warehouse, they will be shipped together. You will receive an email notification once the shipment is dispatched. The estimated delivery time from the warehouse to your location is approximately 5 to 15 days.
Asia: 5-10 days
Europe:10-15 days
North America: 5-15 days
South America: 12-20 days
Oceania: 7-15 days
Verified ownerI bought this for my girlfriend’s birthday cause she loves the game and Vertin, and she absolutely loved it. Thanks to the customer service for being super fast and responding when I needed to change the address. I’d definitely repurchased something else.
Verified ownerAt first I was a bit skeptical but I saw the owner’s reply to a thread on reddit, and after seeing several posts/reviews confirming the legitimacy of the store, I tried for myself.
I ordered the artbook set, and it arrived 2 weeks and a half from my order date, which to me is pretty fast as I initially thought it would take 3 weeks or a month. The merch came in the box that looks like from the official Reverse store I assume (the black box with the official logo). The package was wrapped very carefully with lots of bubble wraps.
Overall I’m very satisfied with the order. I’ll order again when there’re goods that aren’t available in the global store.
Verified ownerThe bag is really in a good shape , quality and condition and i really like it alot although
i wish they got shamane’s skintone correct as the way they did with his button 🙁
I won’t lie, i felt very disappointed and sad when i saw his skin more paler like it’s almost the same color as the bag, i really hope and wish this problem gets resolved soon!
Verified ownerI got vila’s !! IT’S SO PRETTY arrived safe and sound i will use it tomorrow for college
Because the product name “Story Book” may be misleading, the actual picture is given again. This product is not a real story book, “Story Book” is just the name of the theme.
Verified owneri love it. I think the size was perfect. box came in dented despite the thick amount of bubble wrap but i have no plans or reselling this anyway. The size is just right. placed it inside my pc case
