FAQs
If you have any questions, feel free to contact us directly. support@r1999.shop
Below is a breakdown of how tariff fees apply to your purchase:
- Current Tariff Fee Structure
- An 8% flat tariff fee is automatically added to all orders shipping to the U.S.
- This fee is not included in the listed product prices and appears only during checkout.
- Tariff Calculation & Payment Timing
- The tariff amount is calculated based on the rate at the time you place your order.
- We cannot guarantee future tariff rates (e.g., if the 8% rate increases).
- Protection Against Future Rate Increases
- You only pay the tariff fee calculated during checkout, even if rates rise afterward.
- No hidden charges: If tariffs increase after your purchase, we will cover the difference. You will never be asked to pay extra.
All our prices are USD prices and the currency used is US Dollars. However we support Visa, MasterCard credit card payments and Paypal payments, the currency will be converted automatically.
There are generally two reasons for this. First, certain products are not listed due to shipping restrictions. Second, we do not offer items that are part of exclusive collaborations or limited releases.
If you have a specific item in mind, we can assist with personal purchasing. Please contact us via email for more information.ntent.
If you placed an order for in-stock items, please contact us via email within 24 hours of placing the order and provide the following information:
[Order Number]
[Name]
[Correct Shipping Address]
[Phone Number]
[Email]
Don’t worry about ordering pre-order items and non-pre-order items at the same time affecting your shipment. As long as the price of the non-pre-order items you bought is more than 30 USD, we will package and ship them separately for you.
We have noticed that some users are concerned about the collection time being too long and worry about exceeding the refund period. You can rest assured that PayPal offers a refund period of 180 days, and for pre-order items, the waiting time is usually not as long, except for collectible figurines. Before we ship your order, you can contact us at any time for a refund. As a fellow gamer myself, I would be happy to keep any undelivered items as part of my own collection.
Delivery time = processing time + stock arrival time + shipping time
Stock arrival time is the main waiting period. This includes official merchandise pre-orders, which typically take around 90 days for delivery.
Once all your ordered products have arrived at our warehouse, they will be shipped together. You will receive an email notification once the shipment is dispatched. The estimated delivery time from the warehouse to your location is approximately 5 to 15 days.
Asia: 5-10 days
Europe:10-15 days
North America: 5-15 days
South America: 12-20 days
Oceania: 7-15 days
Verified ownerI have purchased from R1999 shop before and once again they delivered and didn’t disappoint! The artbook and standee came in a beautiful box + the items were well protected with bubble wrap, no damages at all found on any of the items. I am truly so happy to have been able to buy this artbook and get it in my hands, so very happy with what I got, thank you R1999 for continuing to be so amazing and be a great place to buy Reverse 1999 merch! <3
Verified ownerVery satisfed the acrylic it’s beautiful ( even the box ) I was susprised how soon the package arrived it was wrapped very carefully with lots of bubble wraps. So glad I found this shop will shop again for more beautiful reverse1999 merch <3
Verified ownerWas packaged twice in bubble wrap to make sure it was safe and arrived fairly quickly! The quality of the plush is amazing and accurate to the picture shown.
Verified ownerAmazingly well packaged and no items was damaged!
Very Satisfied with my oto collection so far! Wish there was sleeves just for these cards but I’ll have to find one.
Overall, very thankful and I’ll always come back and purchase from these amazing people and I even got a little thank you gift 🥹🥹❤️
Verified ownerAmazingly well packaged and no items was damaged!
Very Satisfied with my oto collection so far! Wish there was sleeves just for these cards but I’ll have to find one.
Overall, very thankful and I’ll always come back and purchase from these amazing people and I even got a little thank you gift 🥹🥹❤️
Verified ownerAmazingly well packaged and no items was damaged!
I thought the acrylic was going to the thinn but im surprised how thick and durable it is. But the back and I think the corners is made out of cardboard so don’t drop it lol.
Overall, very thankful and I’ll always come back and purchase from these amazing people and I even got a little thank you gift 🥹🥹❤️
