FAQs
If you have any questions, feel free to contact us directly. support@r1999.shop
Below is a breakdown of how tariff fees apply to your purchase:
- Current Tariff Fee Structure
- An 8% flat tariff fee is automatically added to all orders shipping to the U.S.
- This fee is not included in the listed product prices and appears only during checkout.
- Tariff Calculation & Payment Timing
- The tariff amount is calculated based on the rate at the time you place your order.
- We cannot guarantee future tariff rates (e.g., if the 8% rate increases).
- Protection Against Future Rate Increases
- You only pay the tariff fee calculated during checkout, even if rates rise afterward.
- No hidden charges: If tariffs increase after your purchase, we will cover the difference. You will never be asked to pay extra.
All our prices are USD prices and the currency used is US Dollars. However we support Visa, MasterCard credit card payments and Paypal payments, the currency will be converted automatically.
There are generally two reasons for this. First, certain products are not listed due to shipping restrictions. Second, we do not offer items that are part of exclusive collaborations or limited releases.
If you have a specific item in mind, we can assist with personal purchasing. Please contact us via email for more information.ntent.
If you placed an order for in-stock items, please contact us via email within 24 hours of placing the order and provide the following information:
[Order Number]
[Name]
[Correct Shipping Address]
[Phone Number]
[Email]
Don’t worry about ordering pre-order items and non-pre-order items at the same time affecting your shipment. As long as the price of the non-pre-order items you bought is more than 30 USD, we will package and ship them separately for you.
We have noticed that some users are concerned about the collection time being too long and worry about exceeding the refund period. You can rest assured that PayPal offers a refund period of 180 days, and for pre-order items, the waiting time is usually not as long, except for collectible figurines. Before we ship your order, you can contact us at any time for a refund. As a fellow gamer myself, I would be happy to keep any undelivered items as part of my own collection.
Delivery time = processing time + stock arrival time + shipping time
Stock arrival time is the main waiting period. This includes official merchandise pre-orders, which typically take around 90 days for delivery.
Once all your ordered products have arrived at our warehouse, they will be shipped together. You will receive an email notification once the shipment is dispatched. The estimated delivery time from the warehouse to your location is approximately 5 to 15 days.
Asia: 5-10 days
Europe:10-15 days
North America: 5-15 days
South America: 12-20 days
Oceania: 7-15 days
Verified ownerbought the an an lee and druvis iii perfume, as well as the vertin gift box and they all look great ! i will say though that although my an an lee and druvis iii perfumes came with a what i think is a car freshener, my vertin gift box did not; though im unsure if it was supposed to, it was disappointing to realize after getting one from the perfumes but not the gift box
Verified ownerToday finally I received the package! The mug and the accessories are in perfect shape, so happy I’ve got them in my hands now!
Verified ownersave to say it’s worth the wait, came pretty quickly once shipped (slightly more than a week).
Packaged nicely, no damage noticed.
Will definitely buy from here again sometime!
although the preorder got postponed a few times which were most likely out of the control of the people here, she arrived save and sound! the figure is absolutely adorable, the free gift is really nice as well and honestly the package is also very elegant… cant recommend more!
Verified ownerAs someone who now regularly uses the shop to purchase merch, I can once again say that my order did not disappoint this time either — even if I do miss the cute R1999 boxes a little. I was also somewhat worried about whether the product would arrive safely, especially since every stage of the shipping process represented a new risk. However, everything was packaged wonderfully and arrived safely. Particularly commendable is the fact that, due to the long preorder period, the address had to be confirmed once again — this really shows how attentive the store and its staff are.
I chose the Vertin Gift Box and have to say that this fragrance is truly exquisite — even if I find it difficult to describe. Unmistakable, yet incredibly fitting for my favorite MC. The contents of the box are exactly as described. Let’s see what I, as a self-proclaimed regular customer, will be ordering in the future — you certainly won’t get rid of me anytime soon (^_^)
Verified ownerFigure was safely packaged and arrived in perfect condition! I’ve been anxiously looking forward to its delivery after I pre-ordered it a few months back and needless to say I’m thoroughly satisfied with my purchase – definitely using this site again if I ever purchase anymore Reverse merch in the future!